Patient Travel

 We are grateful for the opportunity to serve you, patients, and your community when you need us most.

Step 1:   Contact Us

Please Call us (604) 707-9191 to check for availability.   Or Email us:  LodgeOffice@LNHS.CA

Step 2:   Fax a PO

Once Lodge staff has confirmed that space is available for the period that you are looking for, please fax the Lodge Office a Purchase Order to fax # (604) 707-9135.

Bookings are made on a first come first serve basis.  We may or may not be able to provide Extensions of Accommodation, depending on availability.  Again, bookings are made on a first come first serve basis.  In order to stay at the Lodge, Guests must be in Vancouver for Medical appointments/procedures and must have Aboriginal ancestry.

Please share the Patient &/or Escort’s cel phone number and what Time they are planning to Arrive. 

Step 3:   Receive a Booking Confirmation & Check-in Contact Info

We will fax you a Booking Confirmation.  Bookings are not guaranteed until a Booking Confirmation is faxed to you from the Lodge Office. The suite you have booked will be guaranteed for the dates on your Confirmation. Extensions can be made if space is available.

24 hours cancellation notice is required or there will be a charge for one night’s stay.

We will also fax a Checkin Information Sheet for the Patient and Escort, so we can communicate on their Time of Arrival.  The Lodge is a secure building, so we need to know when the flight will arrive or when they will arrive by car. Please encourage the patient guest to call or text their Check-in Contact if their expected time of arrival changes due to travel delays. A sign will be posted at the front door to greet our guest with the buzz code to enter. Staff will help settle guests into their suite, complete guest registration and issue keys.

Step 5: Billing

Upon Check-out, a Bill will be mailed to the Accounts Payable address on the Purchase Order. Payment is due 40 days from the date of billing.

Thank you so much for booking with the Lodge 🙂