Patient Travel

Aboriginal Patients’ Lodge does not have funding for its operations. Our success relies on the patronage of Community Health Centres, Patient Travel Coordinators and Health Canada sending community members to stay with us.  We are grateful for the opportunity to serve you, your clients, and your community when you need us most.

Step 1: Set-up an Account with Us !

To set-up an account with the Aboriginal Patients’ Lodge, please open the following link, print and fax an application for Credit to the Lodge Office.

Fax # (604) 707-9135

Set-up an Account

Step 2: Book a Suite

Now you are ready to make bookings for your community’s medical travel needs. Please call Reservations:  (604) 707-9191 to check for availability.

Once Lodge staff has confirmed that space is available for the period that you are looking for, you can fax the Lodge Office a purchase order to fax # (604) 707-9135.

Bookings are made on a first come first serve basis.  We may or may not be able to provide Extensions of Accommodation, depending on availability.  Again, bookings are made on a first come first serve basis.  Guests must be receiving medical treatment in Vancouver and must have Aboriginal ancestry

Step 3: Booking Confirmation

Once we have your purchase order, the Lodge Office will fax you a Confirmation of Booking. Bookings are not guaranteed until a Booking Confirmation is faxed to you from the Lodge Office. The suite you have booked will be guaranteed for the dates on your Confirmation. Extensions can be made if space is available.

24 hours cancellation notice is required or there will be a charge for one night’s stay.

Step 4: Arrange a Check-in Window with Estimated Time of Arrival

We will also fax a Checkin Information Sheet for your Patient community member, we can communicate on their ETA.  The Lodge is a secure building, so we need to know when the flight will arrive or when they will arrive by car. Please encourage the patient guest to call or text us if their expected time of arrival changes due to travel delays. A sign will be posted at the front door to greet our guest with the buzz code to enter. Staff will help settle guests into their suite, complete guest registration and issue keys.

Step 5: Billing

A bill for room charge will be mailed to the Accounts Payable address on the Purchase Order upon check-out. Payment is due 40 days from the date of billing.

Thank you so much for booking with the Lodge :)