Complex Care Housing Team Lead
Complex Care Housing Team Lead – North Vancouver
About the North Vancouver Complex Care Housing team
Lu’ma BCH Housing Society is launching new Complex Care (CCH) outreach services on the North Shore for First Nations and urban Aboriginal residents living with acute, complex, and concurrent medical conditions in our transitional and modular housing projects. We are building a core team of inter-disciplinary Indigenous and culturally aware practitioners to lead and deliver care together in a culturally safe, wholistic, integrated way. Within the context of a client centered care model and in accordance with established standards of professional practice, and vision and values of culturally integrated care, the Team Lead - Mental Health & Addictions is responsible to oversee and coordinate the delivery/daily activities of care for residents of transitional and supportive care housing projects.
About Team Lead Role
Under the direct supervision of the Director of Health Services and the Director of Supportive Housing, the Team Lead will have a passion for delivering team based healthcare delivery solutions to First Nations and urban Aboriginal peoples. You collaborate with the interdisciplinary outreach team members to deliver client centred and culturally safe primary care. You coordinate and support the delivery of daily activities of care for residents of transitional & supportive housing projects. You co-plan and support the implementation of therapeutic services for clients with complex and concurrent mental and medical conditions and substance use. You care for and support the practice of your team members, being responsive to their needs. You help facilitate healthy professional working relationships based on trust, respect and healthy boundary setting. You have excellent communication skills with people you serve, team members, and stakeholders. You ensure and support a high standard of care and promote integrated collaboration amongst the team, hospitals, healthcare centres, and community service providers. You help evaluate services to ensure program/service needs are met and liaise with key stakeholders on the achievement of program goals and objectives. You are responsible for reporting weekly activities, stats, updates, and resource needs to Lu’ma Medical Centre Society and Lu’ma’s Director of Supportive Housing. You co-develop policies and procedures. You support the coordination of care, case conferences, and team meetings. You have experience being a leader supporting healthcare teams. You take care of scheduling, requests for vacation, education, and leaves absence so operations are covered. You know when you need to request HR support and recruitment needs. You have excellent working relationships with the home territory leadership and in the urban Indigenous community. You are compassionate and genuinely interested in strength-based approaches and solutions.
Duties and Responsibilities
Supports client’s goals and multi-disciplinary team perspectives on wholistic healthcare solutions through an Indigenous lens of wellness. Facilitates supporting change and improved client healthcare experiences and client determination of wellness. Facilitates excellent team communications, rounds, and interdisciplinary clinical/case conferences. Ensures excellence in culturally safe and culturally integrated primary, complex, mental health care for clients. Ensures clients have access to community of care through connections to community services, programs and resources. Assists team in liaising with hospital & healthcare centres, and advocacy, Working as a professional, care team supporter, and wellness initiator. Ensures team and client encounters, progress, forms, tests, assessments, consent forms, etc are being charted and or scanned to the EMR and faxed to appropriate primary care MRP’s. Responsible and accountable for reporting client and team achievements, performance stats, and data.
Education / Qualification Requirements
Master’s degree in Allied Health discipline from a recognized program. Five (5) years recent related experience providing and leading primary care, mental health, and addictions clinical services. Training in Non-violent Communication, Trauma-informed Care, and De-escalating Conflict Cultural safety training Valid BC Driver’s License and personal vehicle required. Clear criminal record check to work with vulnerable peoples.
Experience, Working Knowledge
At least two (2) years’ experience working with First Nations community members with concurrent health issues, mental health and substance use issues. Comprehensive knowledge of mental illness and addiction issues including current trends, best practices and modalities of treatment. Broad knowledge of mental health and addiction service delivery system, service mandates, referral guidelines, legislation and government policies. Knowledge of how Indigenous community members continue to be impacted by generations of colonization, trauma, systemic racism and discrimination, and as a result disproportionately experience mental health and substance use challenges and homelessness. Broad knowledge of traditional Indigenous approaches to wellness, primary care and mental health modalities.
Abilities
Demonstrated ability to function as an effective team supporter, co-leader, motivator, coach/mentor, and colleague within a multidisciplinary setting. Demonstrated ability to model and foster a positive, collaborative, and respectful team working environment. Demonstrated ability to provide clinical and administrative supportive, supervision and consultation. Demonstrated skills and ability to facilitate team building and to work both independently and collaboratively. Demonstrated ability to adjust to new or unexpected events, problem solve, and deal effectively with and/or guide others in resolution of conflict issues. Demonstrated ability to communicate effectively, both orally and in writing, with clients, their families, colleagues, physician, and other health care staff, both one-on-one and in groups. Demonstrated ability to set priorities, organize work, and meet deadlines. Basic computer literacy to operate a laptop, Microsoft Office and EMR.
Salary: $108, 160 per annum
Hours: 35 hour work week; Monday to Friday 8:30am - 4:30pm. (7 hours paid shift with a 1 hour unpaid lunch)
Benefits: Employer Paid Extended Medical and Dental, LTD, Critical Illness and Life Insurance coverage, Employee Assistance Program, and an Optional RRSP with an Employer match to 3.5% after 90 days.
Vacation: Vacation is 6% and accessible after 1 year.
Applications: Please send your resume and letter of interest along with copies of all credentials and certificates required for the position to: Jobs@LNHS.ca
Subject Line: N Van CCH Team Lead
Please detail in your letter of interest if you identify as First Nations, Metis or Inuit*
Posting will remain open until a suitable candidate is found.
Thank you in advance for your interest. Only shortlisted candidates will be contacted for interviews.