Tenant Support Worker - Temporary Full-Time
About Lu’ma Native Housing Society
Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.
Lu’ma Native Housing Society is seeking to hire a Tenant Support Worker on a Temporary Full-Time basis at our Supportive Housing complex care site located in Vancouver. Must be willing to work Monday to Friday 3:30pm until 12:00am.
Position Summary
Under the direct supervision of the Program Manager, the Tenant Support Worker provides non-judgmental support, advocacy and resource information to residents.
Responsibilities
· Familiarize new residents with the various program sites including the physical environments and guidelines for living communally.
· Understand program information and direct resources to residents including but not limit to income assistance, legal services, health and mental wellness issues, drug and alcohol services, housing.
· Advocate for residents with external agencies and services.
· Conduct resident wellness checks, arrange medical appointments, and accompany residents as required.
· Provide one-to-one and group support to residents to meet their goals and objectives and facilitate conflict resolution between residents.
· Maintains open, honest and direct communication with residents and former residents; and work to facilitate position relationships between residents.
· Respond to room/building emergencies as needed.
Qualifications:
A degree, diploma or certificate in a related subject and/or relevant skill-based training.
o Valid Occupational First Aid Level 1 (or equivalent)
o WHMIS
o Food Safe Level 1
o Overdoes Prevention
o Non Violent Crisis Intervention or MANDT
o Mental Health First Aid
o Naloxone
· Minimum 1 year experience working as a frontline support worker with people who have complex needs and struggle with poverty and homelessness.
· Open to work with people with issues of substance use and/or mental wellness.
· Understand and be comfortable working within a Harm Reduction framework.
· Ability to work effectively with program staff, community partners and residents, including being non-judgmental in trying situations.
· Ability to work under pressure and manage stresses and crisis.
· All positions are subject to a satisfactory Vulnerable Sector Criminal Record review
What’s in it for you
At Lu’ma, we value our employees and we build trust with coworkers and clients through open communication and by delivering consistent results. Lu’ma offers competitive compensation packages including:
Renumeration:
Monday to Friday 3:30pm - 12:0am. Rate of pay is $28.61 per hour plus 18% in-lieu of Statutory and Lu’ma Paid Holidays, Benefits and RRSP, and Vacation and other paid leaves. Wage inclusive of the in-lieu amount is $33.76 per hour.
· Sick leave awarded on a pro rata basis.
· Shifts are 8.5 hours which includes a half-hour unpaid break.
· Unionized workplace.
If you are interested in building a career with Lu’ma, let’s talk! We are currently looking for new talents to join our fast-growing team in Vancouver, Canada.
Application
Please send your resume and cover letter along with copies of all required credentials and certificates to: jobs@LNHS.ca
Subject Line: BCH Temp FT TSW
If you identify as First Nations, Metis or Inuit please include this in your letter of interest.
Posting will remain open until the suitable candidate is found.
Thank you in advance for your interest. Please note, due to a large volume of applications, only selected candidates will be contacted.