Complex Care Housing Team- Peer Outreach Worker

About the Complex Care Housing team

Lu’ma Native BCH Housing Society is launching new Complex Care (CCH) outreach services for First Nations and urban Aboriginal residents living with acute, complex, and concurrent medical conditions in our transitional and modular housing projects in North Vancouver. We are building a core team of inter-disciplinary Indigenous and culturally aware practitioners to lead and deliver care together in a culturally safe, wholistic, integrated way. Within the context of a client centered care model and in accordance with established standards of professional practice, and vision and values of culturally integrated care, the Peer Outreach Worker works as an embedded team member in the complex Care Housing Team to provide wholistic care and individual peer outreach support from lived experience.

About the Peer Outreach Worker

The Peer Outreach Worker is a person who self-identifies as a Peer, meaning a person with lived/living experience relevant to the client group served. Under the direct supervision of the Team Lead, you work as a member of the interdisciplinary team to provide a variety of advocacy/liaison services to clients within the designated program living with health issues, screen clients for eligibility for services, link/accompany clients to appropriate internal and external resources and advocate for clients with various community and/or government agencies. You help facilitate healthy professional working relationships based on trust, respect and healthy boundary setting. You have excellent communication skills with people you serve, team members, and stakeholders. You ensure and support a high standard of care and promote integrated collaboration amongst the team, hospitals, healthcare centres, and community service providers. You help evaluate services to ensure program/service needs are met and liaise with key stakeholders on the achievement of program goals and objectives. You are responsible for reporting weekly activities, stats, updates, and resource needs to the Team Lead.

Duties and Responsibilities

1. Provide advocacy and/or liaison services on behalf of the designated program clients with other individuals and/or community/government agencies by interacting with other Health professionals to resolve concerns and/or issues of clients and providing emotional support to clients.

 2. Identifies and prioritizes the non-medical problems of clients and provides conflict resolution as required.

3. Screens/assesses clients to establish eligibility or appropriateness for eligibility to external health care services and housing. Books appointments for clients when appropriate.

4. Serves as an information resource regarding available community services for clients and staff. Identifies and locates community resources that meet the needs of all clients within the program. Refers clients to alternative organizations and programs as appropriate.

5. Assists the client in the preparation of submissions and/or documents to government and other agencies.

6. Ensures that clients are oriented to the designated program services.

7. Documents client care plans and disposition on the client file as appropriate.

8. Performs a variety of general clerical duties such as responding to calls/answering inquiries regarding routine program information, maintaining client files, completing disability and housing forms, utilizing a variety of computer software applications produces a variety of documents, filing, photocopying, faxing and data entry.

9. Collates and generates statistical information as requested by the Team Lead.

 10. Performs other related duties as required.

Education / Qualifications Requirement

Minimum of 2 years of support work experience in a supportive housing or healthcare oriented environment; Lived experienced that is relevant to the Indigenous community members we serve in the Complex Care Housing Model; Occupational First Aid Level 1; Non-violent Crisis Intervention Certificate; An equivalent combination of training and experience may be considered.

Experience, Working Knowledge and Abilities

Knowledge of community resources and services. Knowledge of Indigenous culture and world views. Working knowledge of the social emotional and health-related problems encountered by the population of the downtown community eastside. Demonstrated ability to work under pressure, to work independently with minimal direction, to problem solve, to take initiative, to anticipate potential problems/conflicts and take appropriate actions, to organize and prioritize work, and to meet deadlines. Demonstrated ability to establish satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively both verbally and in writing. Exceptional customer service and communication skills. Ability to work within a team environment.

Salary: $64, 938 per annum

Hours: 35 hour week; Monday to Friday 8:30am to 4:30pm (7 hours paid with a 1 hour unpaid lunch break)

Benefits: Employer paid Extended Medical and Dental, Employee Assistance Program, LTD, Critical Illness, Life Insurance coverage and Optional RRSP with an Employer match to 3.5% after 90 days.

Vacation: Vacation is 6% of gross and is accessible after 1 year.

Application: Please send your resume and letter of interest along with copies of credentials and certificates required for this position to: Jobs@LNHS.ca

Subject Line: N Van CCH Peer Outreach Worker

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

Posting will remain open until suitable candidates are found.

Thank you in advance for you interest. Only shortlisted candidates will be contacted.