Complex Care Housing Team -Registered Social Worker

About the North Vancouver Complex Care Housing team

Lu’ma Native BCH Housing Society is launching new Complex Care outreach services for residents living with acute, complex, and concurrent medical conditions in our transitional and modular housing projects in North Vancouver. We are building a core team of interdisciplinary Indigenous and culturally aware practitioners to lead and deliver care together in a culturally safe, wholistic, integrated way.

About the BSW Social Navigator

You have completed a BSW degree, have a passion for working with the First Nations away from home and urban Aboriginal community, experience doing social work in healthcare, experience in trauma and crisis counselling, and love working in a multi-disciplinary team. You are generous with your wide range of skills, tools, experience, and gifts to contribute to shared care and health plans. You genuinely enjoy relationship building with individuals you assist and have excellent professional communication skills working in a circle of caring. You have experience working with people suffering from concurrent mental and physical health issues. You are compassionate and genuinely interested in strength-based approaches and solutions.

Duties and Responsibilities

Responsibilities include listening to the client’s goals, assisting with social determinants, assist in completing government forms, crisis counselling services, charting, maintaining records of completed work in EMR, attending interdisciplinary clinical/case conferences, connecting clients with community services, programs and resources, liaising with hospital & healthcare centres, and advocacy. Working as a professional and being a care team contributor.

1. Listens to the client’s healthcare experience, conducts social work needs assessments through conversation with client. Identifies the client’s coping abilities and provides client with self-regulation tools and skills in cases of complex social emotional issues.

2. Provides trauma and crisis counselling by exploring the emotional response to identified problems, personal concerns and treatment objectives to facilitate change in coping style, behaviour, attitude, feelings and adaptive responses to an adverse life event. Provides referrals for long term counselling as necessary.

3. Attends case conferences as a member of an interdisciplinary team for client reviews, admissions and discharges by providing input from a social work perspective on a variety of care issues related to the client to ensure proper and effective treatment of the client.

 4. Provides consultative and direct services to clients, team members and community health professionals.

5. Understands professional guidelines of confidentiality, conflict of interest, and has developed ethical and moral values.

6. Maintains client records by charting encounters, client goals, assessments, interventions, modifications, appropriate client information, progress reports, and scanning in documents and files to the EMR. Charts SOAP notes in accordance with established standards, policies and procedures in compliance with regulatory requirements.

7. Maintains a basic record of workload statistics by recording information into approved formats, and collating data.

8. Participates in and/or leads meetings and case conferences.

9. Participates in program evaluation/quality improvement by identifying opportunities for change and formulating recommendations to better improve social work services.

10. Participates / witnesses respectfully in cultural protocols and ceremonies with clients and team.

11. Performs other related duties, as assigned.

Qualifications Requirement

Current full registration with the British Columbia College of Social Workers. Bachelor’s degree in Social Work from a qualified education provider recognized professionally in BC. Training in Non-violent Communication, Trauma-informed Care, and De-escalating Conflict Valid BC Driver’s License and access to a personal vehicle for business-related purposes.

Experience, Working Knowledge

Two (2) years’ recent experience working with First Nation’s community members with concurrent health issues, mental health and substance use issues. Knowledge and interest in culturally integrating care with team members. Knowledge of local (i.e. Downtown Eastside) and regional initiatives, services, programs and resources that may accessed for client care, Working knowledge of other health disciplines and their role in a shared care team. Working knowledge of legislation and government policies and procedures that relate to the client. Experience and practice in trauma and addictions counselling.

Abilities

Demonstrated ability to conduct social work needs assessments. Demonstrated ability have respectful conversations and honour information that will contribute to understanding the clients’ situation. Demonstrated ability to communicate effectively both verbally and in writing with clients, families, team members and community agency personnel. Demonstrated ability to adjust to new or unexpected events. Ability to develop trusting and respectful relationships with team members and people you serve together. Able to be curious, objective and compassionate, not judgemental. Demonstrated ability to deal effectively with conflict situations. Demonstrated ability to work collaboratively as a member of an interdisciplinary team. Ability to operate a laptop and use Microsoft Office and EMR.

Salary: $88,000 oer annum

Hours: 35 hour week; Monday to Friday, 8:30am to 4:30pm. (7 hours paid with a 1 hour unpaid lunch break)

Benefits: Employer paid Extended Medical and Dental, Employee Assistance Program, LTD, Critical Illness and Life Insurance coverage after 90 days. Optional RRSP with an Employer match to 3.5% after 90 days.

Vacation: Vacation is 6% of gross and is accessible after 1 year.

Application: Please send your resume and letter of interest along with copies of all credentials and certificates required for this position to: Jobs@LNHS.ca

Subject Line: N Van CCH RSW

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

Posting will remain open until a suitable candidate is found.

Thank you in advance for your interest in this position. Only shortlisted candidates will be contacted.