Coordinated Access Project Assistant

Lu’ma Native BCH Housing Society is seeking to fill the position of Coordinated Access Project Assistant on a Permanent Full-Time basis.

Job Summary:

The Coordinated Access Project Assistant will work directly with homelessness service providers in our network to provide and collect system documentation, support training scheduling and registration, and act as a point of contact for basic questions about our network and system.

Key Responsibilities:

Data Management and Systems Support:

• Input and maintain accurate data in the Coordinated Access system;

• Assist in comprehensive systems mapping activities;

• Ensure all program information remains current and accessible;

• Generate and compile reports from the Coordinated Access database;

• Troubleshoot basic system issues and escalate complex problems appropriately.

Program Administration:

• Support the day-to-day operations of the Coordinated Access program;

• Assist with scheduling and coordinating meetings related to the program;

• Maintain organized documentation of program activities and outcomes;

• Follow established protocols and procedures for data privacy and security;

• Help prepare materials for program reviews and evaluations.

Community Communication:

• Serve as a point of contact for basic program inquiries;

• Communicate effectively with internal team members and external partners;

• Document and relay stakeholder feedback to appropriate personnel;

• Assist in coordinating community partnership activities;

• Support outreach efforts to potential program participants.

Continuous Improvement:

• Identify opportunities to improve data collection and management processes;

• Participate in training sessions to enhance program knowledge;

• Contribute to the development of best practices for program implementation;

• Assist in monitoring program metrics and key performance indicators;

• Support the implementation of program adjustments based on evaluation findings.

Qualifications/Skills & Abilities:

Education and Experience:

• Associate's degree in human services, social work, community development, or related field required; Bachelor's degree preferred;

• Minimum of 1-2 years of experience in community services, data entry, or administrative support roles;

• Experience working with vulnerable populations and/or in social services settings is highly desirable;

• Prior experience with database management and reporting systems is a plus.

Technical Skills:

• Proficient in Microsoft Office suite, particularly Excel and Access;

• Experience with database management and data entry systems;

• Basic understanding of data visualization tools;

• Ability to learn new software applications quickly;

• Competence in digital filing systems and information management.

Personal Attributes:

• Strong attention to detail and commitment to data accuracy;

• Excellent organizational and time management skills;

• Effective written and verbal communication abilities;

• Ability to work both independently and as part of a collaborative team;

• Commitment to maintaining confidentiality of sensitive information;

• Cultural sensitivity and ability to work with diverse populations;

• Solution-oriented approach to problem-solving;

• Ability to manage multiple priorities in a fast-paced environment.

Knowledge Areas:

• Basic understanding of social services systems and community resources;

• Familiarity with housing and homelessness issues preferred;

• Knowledge of privacy regulations related to personal information;

• Understanding of coordinated entry systems and their importance in community service delivery;

All positions are subject to a Vulnerable Sector Criminal Record review process.

Hours and Remuneration:

• Permanent Full-time position, 40-hours work week with a 1 hour unpaid meal break; 8:30 am until 4:30 pm, Monday to Friday.

• Salary $82 227 per annum plus Statutory and Paid holidays, Vacation, Employer paid Benefits plans and programs, PSPP and other paid leaves. Sick leave awarded on a pro rata basis.

APPLICATION PROCESS

You must follow the instructions to submit your application with the exact subject line. Complete applications will consist of your resume, letter of interest and copies of all credentials and certificates required for the position as posted in the job posting.  Incomplete applications will not be considered.

 If you are First Nations, Metis or Inuit please include this in your letter of interest.

Please submit your resume and a letter of interest to: jobs@LNHS.ca 

Subject line: LNHS CAPA (must be exactly the same).

Application Deadline: Posting will remain open until the ideal candidate is found.

Thank you in advance for your interest. Please note, due to a large volume of applications, only selected candidates will be contacted.